Troubleshooting
Troubleshoot sign-in, sync, and save problems
Practical checks before you retry or contact your administrator.
Wrong workspace or access denied
Check the workspace link and signed-in account. Ask the administrator to verify active membership and, for event capture, event assignment. Another workspace’s branding is not evidence of access permission.
Verification or password-reset code
Use the latest code received for the current operation. Confirm the email address and check spam folders. Request a fresh code if the earlier one has expired; never share codes or passwords with support.
Event link appears incomplete
Open the full event capture link supplied by your team while online. Verify that the correct event loads before launching the installed PWA again. Do not clear storage if the device contains unsynced captures.
A save reports a conflict
Someone may have updated the record since it was opened. Preserve your intended changes, refresh the record, and review the latest values before trying again.
A submission needs review
Open the submission in the event’s Submissions tab and read its reason. Required information, field mapping, or a duplicate match may need attention. Review the suggested existing lead before creating another one.
Still need help?
Contact your workspace administrator first for access and event assignment. For a product walkthrough, contact the CamSales team. Do not send passwords or verification codes.